Our tiles are packed and shipped in small boxes not exceeding 50 lbs. Breakage during shipping very rare as the tiles are packed together in a dense mass, with ample padding on all sides. In the event that your tiles do arrive damaged, CONTACT US FIRST. We will ship you replacements for the damaged tiles ASAP and initiate the claims process from our end.
Shipping is generally done via UPS, if you prefer another carrier, please phone in your order and we will accommodate your request.
If you are unhappy with your order, for any reason, you may return them for a full refund!
